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Help and Support

The pages contained within this folder can be found in the Explore menu above and link to information that you may need in order to request a new site, get assistance migrating an existing site, or populating, editing and publishing content in an existing site. The Explore menu above will guide you to additional resources and answer common questions.

Many of our advanced features are explained in the "How do I ... ?" pages. Open that page for a complete listing of all of our advanced notes.

There is also a VT Google Group for Ensemble users called "CMS Users" that community members will respond to. You can join that group by reading these instructions.

  • For things that appear broken with the system please submit a JIRA ticket via the "Request CMS Support" popup that appears in the bottom right corner of this site, the authoring browser window, or the "Help" link in the top right corner.
    • e.g., I cannot delete or move an asset, page or folder, a component setting is not functioning as expected, pages are not publishing to the stage site.
    • Reloading a page will often fix problems. If pages seem not to be updating within 11 minutes, please republish the troublesome page.