Updated: 10/17/2016

This is a page for items/support issues related to Ensemble (powered by Percussion CM System, aka Rhythmyx).

The latest versions of Safari can't be used with Percussion.

The latest releases of Firefox remove support for the Java applet. This removes the ability for people to edit content.

The suggested browser to use is the Extended Support Release (currently at 38.6) of Firefox found at: https://www.mozilla.org/en-US/firefox/organizations/all/. Using this in conjunction with the latest verison of the Java applet (version 8, update 73) appears to work.

If you click on an Ephox editor field (say the body field) when editing an item and nothing happens, you may need to check the "Keep temporary files on my computer" in Java Settings under "Temporary Internet Files". If this is unchecked (that is, you do not allow temporary files to be stored), then the Ephox applet will not load.

Help / Support

For questions and / or CMS support please file a ticket:

  • Click on the "Request CMS Support" link at the bottom right hand corner of this window and fill out the form.